Frequently Asked Questions
Frequently Asked Questions
How long does delivery take?
Orders are generally processed within 1–3 business days. Estimated delivery is approximately 7–14 days after processing.
Where does Pawvera ship?
Pawvera currently ships to customers in South Africa.
Will I receive tracking?
Where tracking is available, tracking information will be provided after your order has been dispatched.
What if my item arrives damaged?
Contact us within 7 days of delivery at smaake007.sm@gmail.com with your order number and clear photos or video of the issue. We’ll review the request and, where appropriate, arrange a replacement or refund.
Can I return an item because I changed my mind?
Change-of-mind returns are not automatically accepted because our products are fulfilled by third-party suppliers. Contact us before sending anything back.
How can I contact Pawvera?
Email smaake007.sm@gmail.com and include your order number if your question relates to an order.